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Shipping Policy

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from VISTEON PROJECT SRL through our website.

1. Company Information

Company name: VISTEON PROJECT SRL
VAT number: RO16966682
Trade Register number: J29/1268/2009

Warehouse & operating address:
Strada Infratirii 76A, Baicoi, Prahova County, 105200, Romania

Phone: +40 740 204 299
Email: visteon@visteon.ro

2. Shipping Area

We ship hydraulic equipment to customers across Romania and other European Union countries.
For destinations outside the EU, shipping availability and conditions may be confirmed upon request.

3. Shipping Cost Calculation

Shipping costs are calculated individually for each product and order based on the following factors:

  • Product weight

  • Total order value

  • Delivery destination

The final shipping cost will be automatically calculated and displayed at checkout before the order is completed.

4. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Technical or logistical constraints

Customers will be notified in case of delays.

5. Delivery Time

Estimated delivery times depend on the destination:

  • Romania: 1–3 business days

  • European Union: 3–7 business days

Delivery times are estimates and may be affected by courier delays, customs checks (where applicable), or unforeseen circumstances.

6. Shipping Methods

Orders are shipped via authorized courier and freight companies, selected based on the size, weight, and destination of the shipment to ensure safe and efficient delivery of hydraulic equipment.

7. Delivery Conditions

  • Products are delivered to the address provided by the customer at checkout.

  • Customers are responsible for ensuring the accuracy of delivery details.

  • Failed deliveries due to incorrect information may result in additional shipping costs.

8. Damaged or Lost Shipments

If a shipment arrives damaged or incomplete, customers must notify us within 48 hours of delivery at visteon@visteon.ro and provide photographic evidence where possible.

9. Force Majeure

We are not responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or transport disruptions.

10. Contact

For any shipping-related questions, please contact us:

📧 visteon@visteon.ro
📞 +40 740 204 299

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